Exchange and Return Policy
Learn about Core Care return conditions, excluded products, and refund methods.
Policy summary
- Reporting window 7 days
- Return processing Up to 10 business days
- Undamaged product fee SAR 19
سياسة الاستبدال والاسترجاعييي
Returnable products
Your satisfaction matters to us. Core Care returns damaged products or compensates you with wallet credit, including shipping.
Devices can be returned provided they have not been used or opened and remain in their original condition as received from Core Care.
Non-returnable products
For your safety, Core Care does not accept returns of:
- Cosmetics, perfumes, and care products
- Contact lenses, even in their original condition
- Used or opened products
Refund methods
Refunds are processed after the product reaches Core Care and is inspected, according to the payment method:
- Credit card
- To the wallet or bank account
- Cash on delivery
- As wallet credit
Frequently asked questions
How can I return a damaged product?
Contact Core Care customer service through your order ticket or the approved contact channel.
The product and its original packaging must be kept intact, and the product must not be used, opened, or repackaged.
How long do I have to return a damaged product?
Damaged products can be returned within 7 days of purchase.
How long does a damaged product return take?
Processing a damaged product return may take up to 10 business days.
Are there any return fees?
The return fee for an undamaged product is 19, paid by the customer and deducted from the returned product's value.
For a damaged product, Core Care pays the full return fee.
Can I return contact lenses in their original condition?
No. For your safety, contact lenses cannot be returned even in their original condition.
Can I return a damaged product purchased during a Core Care promotion?
A damaged product purchased during a Core Care promotion is compensated with a new product or wallet credit for the product's value, without transfer to a bank account.
How will I receive my refund?
Refunds are processed after the product reaches Core Care and is inspected.
Credit card payments are refunded to the wallet or bank account. Cash on delivery payments are refunded as wallet credit.
Need help with a return request?
Contact Core Care customer service through your order ticket or the approved contact channel, and we will help you at every step.